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Shipping Update and Apology – UK, Canada, and Australia
Port Time of Arrival Port Import of Record Warehouse Delivery United Kingdom 2026.03.29 Southampton 2~3days Severn Beach, Bristol, UK 2~3days Austrailia 2026.03.10 Port Botany 2~3days Kemps Creek, NSW, AU 2~3days Canada 2026.03.05 Port of Montreal 2~3days Brampton, Ontario, CA 2~3days 2026.02.21. delivery status by country. Dear Customers, We sincerely apologize for the continued delays in delivering TheSudoku worldwide. As a small team shipping to eight countries at once, we underestimated the complexity of global ocean freight. Unexpected port changes, vessel delays, and container transfers have caused repeated delays, and we... Devamını oku...
[US pre-order] Delivery Status Update 20251224
Hi, this is Jay, founder of The Sudoku. It’s Christmas Eve, and I know many of you are spending time with your families. We said before that your order would arrive before January 1st, but it’s now going to arrive later than we promised. I’m truly sorry for this delay and for letting you down. Here’s what’s happening right now.At LA warehouse, product sorting started on December 24th and will finish around December 30th.Packing will begin on December 31st, and after packing is finished by January 3rd, your order will be... Devamını oku...
[TheSudoku] Update on US delivery Status
[Play Video] Hi, this is Jay Lee, founder of The Sudoku. I’m reaching out today to apologize for the delay in our U.S. deliveries. We originally promised that orders would arrive by December 25th, but unfortunately, delivery is now expected to take longer than planned. I want to assure you that all orders will arrive before December 31st, 2025, and we are taking full responsibility to make sure this happens. For those who needed the product specifically by Christmas, I’m truly sorry that we won’t be able to meet that... Devamını oku...
Update on The Sudoku U.S. 1st Pre-Order Shipping
Dear The Sudoku 1st Pre-Order Participants in the U.S., We would like to inform you about an unexpected delay in the shipment of the first pre-order.Due to increased logistics volume during Thanksgiving, Black Friday, and the year-end holiday season, there have been shipping delays across the U.S. West Coast. As a result, the estimated delivery date has been extended by approximately 10 days. We sincerely apologize for not being able to anticipate this situation earlier. Our entire The Sudoku team is doing everything possible to expedite customs clearance and inbound... Devamını oku...